By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.

If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:

Warranty repair is free of charge.
The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.

All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.

Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.

The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

Collapsible heat exchangers

T10, T2, T5, TL15, etc.
Welded plate heat exchangers

AlfaRex, DuroShell, Packinox, etc.
Welded plate-block TO

Compabloc series, etc.
Welded heat exchangers

AlfaDisc 25, AlfaDisc 50, etc.
Plate TO with welding

AlfaNova14, AlfaNova27, etc.
Spiral heat exchangers

SpiralCond, SpiralPro, etc.
Scraper heat exchangers

Conterm et al .
Printed heat exchangers

PCHE series, etc.
Gasket plate-frame TO

AlfaCond series, etc.
Gas-liquid heat exchangers

series GL, GLX, etc.
Brazed plate heat exchangers

CB16CBH16, CB20, etc.
Shell-and-tube heat exchangers

Cetecoil, Cetetube, etc.
Liquid coolers with fins

AlfaBlue Junior DG et al.
Air coolers

Niagara, Artigo, Optigo, AlfaCubic, etc.
Air condensers

Alfa Green, etc.
Liquid capacitors

CFC, CRS, CPLUS, ACFL, CDEW, etc.
Shell-and-tube evaporators

Dryplus-3, etc.

Contact us or your local dealer for more information on certifications, features, reviews, pricing, stock availability and delivery terms for Alfa Laval products.

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Guarantees & Return Policy

All Alfa Laval products

NEW TECHNOLOGIES GROUP

Guarantees & Return Policy

Contact New Technologies Group